Privacy Policy

This Privacy Policy explains how Phylex Platforms Ltd ("we", "our", "us") collects, uses, and protects your personal data when you use our services.

Information We Collect

• Full Name
• Email address
• Country of residence
• Password (securely encrypted)

We do not store or process your payment information. Payments are securely processed by third-party providers:

• Stripe — for bank card payments. Learn more about their security practices here.
• Cryptomus — for cryptocurrency transactions. Read their privacy policy here.

How We Use Your Data

• To provide and improve our services
• For billing purposes
• To ensure security and prevent fraud
• To send important service-related notifications

Transfer of data to third parties

• We collect certain data, such as your IP address and ISP information, to optimize our advertising campaigns on internet platforms, including services like Google Ads and similar advertising providers.
• What we share: We may share generalized and anonymized data (e.g., geographic region, ISP) with advertising networks for targeted marketing.
• What we dont share: We do not share your personal information, such as your full name, email address, or any other identifying details, with these third-party services.
• We do not share your personal data with third parties unless required to do so by law. Your data may only be disclosed if there is a formal request from the national authorities of a country, supported by a court order. In such a case, only necessary data such as name and email may be disclosed.

Your Rights

• The right to access your data
• The right to correct inaccurate data
• To order services
• You can stop using service at any time
• Change / Delete payment data

Data Retention

• We store your data from the moment you register your account
• If your account remains inactive for 1 year, it will be automatically deactivated. At the users request, the data can be deleted completely.

Payment data Retention

• We do not process or store customer payment card data on our servers. All payment transactions are made through a third-party processor, Stripe, which complies with international security standards, including PCI DSS (Payment Card Industry Data Security Standard).
• When you make a payment, your card information is transmitted directly to the payment provider (Stripe) over a secure connection. We do not have access to your full card details and do not store them in any form.
• We do not collect, store or share personal payment data with third parties, except as required by law or as necessary to fulfil our obligations to you (e.g. refunds).
• If you have any questions about payment security or data processing, please read Stripe Privacy Policy on their official website.

Establishing contact

• When you contact us (e.g. via a contact form or email), personal data is processed solely for the purpose of processing and responding to your enquiry and only to the extent necessary for this purpose.

Cookies and how we use them.

• Our website uses cookies to enhance your browsing experience. These are small text files stored on your device. Some cookies are deleted when you close your browser (session cookies), while others remain longer to save your preferences (persistent cookies). You can manage cookie settings in your browser. Note that disabling cookies may limit some features on our website.

Contact Information

If you have any questions about this Privacy Policy, you can contact us at:

Email: ilja@phylex.net