Version effective from 12 June 2026
This public offer governs the relationship between ISPLABS LIMITED, as the primary service provider, and the person accepting the offer terms, hereinafter referred to as the Client. For certain payment methods intended for the Russian market, payment acceptance and settlement may be processed through Individual Entrepreneur Serikov Artur Aleksandrovich solely for payment processing and related compliance purposes. Acceptance is deemed completed upon registration on phylex.net, submission of an order, or payment for selected services, as applicable.
1.1. The Contractor provides the Client with access to technical and digital services, including hosting-related infrastructure, virtual and dedicated server services, networking-related services, and associated management or support functionality as described on the website or in the selected tariff.
1.2. The exact scope, technical parameters, activation terms, and any service-specific limitations are determined by the tariff, order page, and applicable service description published on the website.
2.1. Services are provided in automated mode through phylex.net on the terms specified in the tariff selected by the Client.
2.2. The Contractor does not guarantee uninterrupted operation of technical solutions and is not liable for Client losses caused by failures, maintenance or other reasons outside Contractor control.
2.3. The Contractor reserves the right to temporarily suspend access to services for maintenance, notifying the Client 24 hours before the work begins.
3.1. Contractor obligations:
3.2. Client obligations:
4.1. Services are generally provided on a prepaid basis unless otherwise stated on the relevant order page, invoice, or service description.
4.2. Refund requests are reviewed in accordance with the Refund Policy, the nature of the service, the circumstances of the request, and any rights that apply under applicable law.
4.3. The Contractor may update tariffs and payment terms for future orders or renewals by publishing changes on the website or otherwise communicating them through reasonable service channels.
4.4. Third-party payment processing commissions may be added to the final service cost.
5.1. Automatic renewal may be selected when ordering an eligible service and may later be enabled or disabled through the Edit action in the service list.
5.2. A service that is not renewed may be suspended at expiry and permanently deleted approximately two to three days later. The Client is responsible for maintaining independent backups before expiry.
5.3. A service with Deleted status has been permanently removed and cannot be restored. Account or service termination does not affect accrued payment obligations, rights arising before termination, or mandatory rights under applicable law.
6.1. This offer and the resulting agreement are governed by the laws of England and Wales.
6.2. The courts of England and Wales have jurisdiction, except where mandatory consumer law permits or requires proceedings in the Client's country of habitual residence.
6.3. Mandatory consumer protections and remedies that cannot lawfully be excluded remain unaffected. The parties should first attempt to resolve disputes through the support system or the contact details published on the website.