Refund Policy

By using our services, you acknowledge that you have read, understood, and agree to our terms and conditions, including this Refund Policy.

1. General Provisions

1.1. This Refund Policy governs the terms and conditions for refunds of services provided by the Company.
1.2. All purchases are final. No refunds will be issued except as explicitly stated in this Policy.
1.3. By purchasing a service, the Customer expressly waives any right to initiate a chargeback, except in cases of unauthorized transactions as defined by applicable financial regulations.

2. Non-Refundable Services

Refunds will not be issued for the following services under any circumstances:
- Dedicated server rental;
- Subnet rental (Subnet Rent/LIR);
- IP Transit services;
- Any digital or virtual products and services;
- Payments made via cryptocurrencies.
- Any service that has already been used or accessed.

3. Exceptional Cases

3.1. A refund may only be granted if the service remains entirely non-functional due to the fault of the Company, and the Company fails to resolve the issue within 14 days of a formal complaint.
3.2. Any request for a refund must be submitted via the ticket system within 5 days of payment and must include supporting documentation.
3.3. Refunds, if granted, will only be processed in account credit; no monetary refunds will be issued.

4. Chargebacks and Disputes

4.1. Initiating a chargeback or dispute through a financial institution will be considered a violation of this Policy and may result in immediate termination of services without compensation.
4.2. The Company reserves the right to submit evidence to financial institutions demonstrating the validity of the charge and the Customer’s agreement to this Refund Policy.

5. Governing Law

5.1. This Refund Policy shall be governed by and construed in accordance with the laws of Latvia. Any disputes shall be resolved in the competent courts of Latvia.
5.2. This Policy may be updated without prior notice. The latest version is always available on our website.
For inquiries, contact: fin@phylex.net
Last updated: 11.03.2025