Create, inspect, continue and manage support conversations for reseller customers with explicit tenant checks.
Pass customer_ref when the ticket belongs to a customer; a service_ref must belong to that same customer.
| Method | Path | Required scope | Description |
|---|---|---|---|
| GET | /tickets | tickets:read | Search and filter support tickets in this tenant. |
| POST | /tickets | tickets:write | Open a ticket for the reseller or an explicit customer_ref. |
| GET/PATCH | /tickets/{ticket_ref} | tickets:read/write | Read the complete conversation or close/reopen the ticket. |
| GET | /tickets/messages | tickets:read | Read messages for an owned ticket_ref. |
| POST | /tickets/messages | tickets:write | Reply to an owned ticket_ref. |
curl --request POST 'https://phylex.net/api/proxy/reseller-api/v1/tickets' \
--header 'Authorization: Bearer phxrk_REPLACE_WITH_YOUR_KEY' \
--header 'Content-Type: application/json' \
--data '{"customer_ref":"PHX-RCU-0000002A","subject":"Network question","message":"Please inspect the service."}'